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People Skills
Pakistan
Leadership & Strategy

Conflict Resolution

Turn friction into a working relationship. Equip people to handle disagreements directly, calmly and fairly — before they harden into silos.

1–2
Days (typical)
On-site
or virtual
Tailored
to your sector
Overview

What this programme does

Turn friction into a working relationship. Equip people to handle disagreements directly, calmly and fairly — before they harden into silos.

Like all PSP programmes, it’s activity-based and built for transfer — participants practise with real scenarios from their own work, not generic case studies, and leave with tools they can use the next day.

Who should attend

Built for

  • Managers mediating team disputes
  • Cross-functional and matrix teams
  • HR and people partners
  • Anyone avoiding hard conversations
Outcomes

What participants will be able to do

Concrete, observable capability — the kind that shows up in everyday work.

  • Address issues early instead of avoiding them
  • Separate positions from underlying interests
  • Stay calm when conversations get heated
  • Reach agreements both sides will honour
  • Repair relationships after conflict
Programme outline

Indicative modules

Every outline is tailored after a short discovery conversation — this is a typical flow.

  1. The cost of unmanaged conflict
  2. Conflict styles and when to use them
  3. Preparing for a difficult conversation
  4. Interests, not positions
  5. De-escalation in the moment
  6. Agreement, follow-up and repair
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Questions

Frequently asked

Can the Conflict Resolution programme be customised for our organisation?
Yes. Every PSP programme is tailored after a short discovery conversation — we adapt the outline, examples and scenarios to your industry, audience level and goals.
How long is the programme and how is it delivered?
It typically runs one to two days and can be delivered on-site at your premises or virtually. We adjust the duration and format to your schedule and objectives.
Who should attend?
Managers mediating team disputes, cross-functional and matrix teams, and similar roles. We can also run level-specific cohorts.
Do participants receive a certificate?
Yes — participants receive a People Skills Pakistan certificate of completion, which can be verified online through our certificate page.
Let’s talk

Bring Conflict Resolution to your team

Tell us your audience and goal and we’ll tailor this programme — outline, examples and duration — to your organisation.